FAQ
Orders & Payments
Q: What payment methods do you accept?
We accept major credit/debit cards, PayPal, Apple Pay, Google Pay, and other secure payment options depending on your location.
Q: Can I change or cancel my order after placing it?
Orders are processed quickly, but if you need to make changes, please contact us within 2 hours of placing your order. Once shipped, we cannot make modifications.
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Shipping & Delivery
Q: Do you ship internationally?
No. We're currently based in England however we are working hard to ship internationally soon.
Q: How long does delivery take?
• Domestic orders: 3–7 business days
You’ll receive tracking information once your order ships.
Q: How can I track my order?
You’ll get an email with tracking details as soon as your order is dispatched.
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Returns & Exchanges
Q: Do you accept returns or exchanges?
We do not accept returns or exchanges at this time. Please double-check sizing and product details before completing your purchase.
Q: Can I return or exchange my order?
All sales are final, which means we unfortunately cannot accept returns or exchanges. To help you shop confidently, we provide detailed size guides and product descriptions for every item.
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Products & Sizing
Q: How do I know which size to order?
Check our size guide on each product page for accurate measurements. If you’re between sizes, we recommend sizing up for comfort.
Q: Do you restock sold-out items?
Yes! Popular items are often restocked. Sign up for restock alerts on the product page to be notified.
Q: Are your clothes true to size?
Most of our products fit true to size. Any item with a unique fit will include special sizing notes in the description.
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Sustainability & Quality
Q: Where are your clothes made?
We partner with trusted manufacturers who meet ethical and sustainable production standards.
Q: What materials do you use?
We focus on high-quality, durable fabrics—such as organic cotton, recycled polyester, and eco-friendly blends—designed to last.
Q: How should I care for my clothes?
Each item comes with care instructions. We recommend washing in cold water and air-drying to extend the life of your garments.
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Contact & Support
Q: How can I contact you?
You can reach us via email at [support@smokewho.com] or through our Contact Us page. We aim to respond within 24 hours.
Q: Do you have a physical store?
Currently, we’re online-only (with pop-up events from time to time). Follow us on social media for updates on future store openings.